Shipping policy
Free delivery, every order
Standard delivery is free to every address in the United States, on every order, and it is already included by the time you reach checkout. Which carrier turns up depends on your address and the contents of the parcel.
Timing
- Getting it out the door: 1 to 3 business days, Monday to Friday. Weekends and public holidays are not business days.
- Transit: 6 to 8 business days.
- Altogether: 7 to 11 business days from the order to your door.
- Same day start: an order in before 5:00 PM Central is processed that day.
Treat all of that as an estimate. A busy week can cost a day of processing, and carriers and weather can add a day or two of transit. If your order is running late, we will let you know.
Tracking
When the parcel leaves, an email with the tracking number follows. The first scan can take the carrier 48 to 72 hours, so an empty tracking page on the first day is nothing to worry about.
Changing or cancelling
You have 2 hours after placing an order to change the address or cancel it: email support@lusove.com inside that window. Once the order has been processed it cannot be changed or cancelled any more; from that point the Refund and Return Policy takes over.
Addresses we cannot deliver to
Our carriers do not reach PO Boxes, APO, FPO and DPO military addresses or restricted areas at present. Please enter a street or business address at checkout.
Lost or damaged in transit
If the tracking stalls before delivery, or the parcel arrives damaged, email support@lusove.com with the order number, plus photos of the item and its packaging when it is damage. We open an inquiry with the carrier. When the carrier confirms the loss or the damage, we send a replacement or refund the original payment method, your choice.
Delivered means delivered
We send every order to the address entered at checkout. While the parcel is in transit the risk remains ours. At the Delivered scan that responsibility passes to you: Lusove cannot be held liable for a parcel lost or stolen after the carrier has recorded it as delivered. If your doorstep is not a safe place for parcels, follow the tracking and bring it in as soon as it arrives.
Undelivered parcels
When a delivery fails, because the address was wrong or incomplete or because the carrier could not complete the delivery, the parcel may be returned to our facility. We will contact you to arrange a second shipment; an additional fee may apply to sending it again.
Changes to this policy
This policy changes when our carriers or timelines change. The version published on this page is the one that applies.